Help with Cathy
Email founders@coandatech.com. We aim to reply within one business day, Sydney time.
If you're a technician, the person who manages Cathy at your company can also help with access and procedures.
Common questions
How do I get access?
Your company adds you in Conduit. There's no public sign-up. If you should have access and don't, ask your supervisor or whoever manages Cathy at your company.
How do I sign in?
With your email address and a one-time code. Type the address your company added, and we email you the code. Type the code into Cathy or Conduit. A code works for minutes only; if yours has stopped working, sign in again to get a new one. Cathy keeps you signed in for up to a year, and Conduit for 14 days. No email? Check you typed the address your company added, and your spam folder: we only send a code to an address your company added. Still nothing? Ask whoever manages Cathy at your company, or email us.
Cathy can't hear me.
Cathy needs microphone access. On iPhone, open Settings, tap Cathy and turn on Microphone. On Android, open Settings, then Apps, Cathy and Permissions, and allow Microphone.
A procedure is wrong or out of date.
Your company writes procedures in Conduit. Tell your supervisor; once they update it, Cathy uses the new version.
How do I delete my account or data?
Ask whoever manages Cathy at your company to remove you, or email us and we'll arrange it with your company. Delete your account and data, below, says what we delete and when.
My company wants to use Cathy.
Join the waitlist on our home page, or email us.
Delete your account and data
This is how to delete your account in Cathy, the app by Coanda Technologies, and the data that goes with it.
How to ask
Ask whoever manages Cathy at your company to remove you, or email founders@coandatech.com from the address your company added. We'll arrange it with your company.
What we delete
Your sign-in and your email address. If you ask, the transcripts of what you said to Cathy too.
What we keep, and for how long
Your name stays on the work records your company keeps, because they are part of its records. Copies in our database backups are gone within 7 days, in our logs within 30 days, and in Langfuse, where we look for faults, within 90 days. The Privacy Policy lists everything we keep and for how long.
On the waitlist?
Reply to the email, or write to us, and we'll delete your address.
Where to find us
Coanda Technologies
124 Campbell St. Haymarket, NSW 2000
founders@coandatech.com
Business hours: Monday - Friday: 8am – 6pm